FAQ - General
Diya Mondal
Last Update 3 ปีที่แล้ว
Is there a warranty on your products?
All our products are eligible for a 7 days warranty for manufacturing defects.
We will provide a replacement at no extra cost, provided the reasons are genuine and proved after investigation. External damage, if any, (like due to falling of product or water/moisture damage) is not covered and will be repairable on chargeable basis only.
If you need help with claiming your product warranty, mail us the issue in the product along with your order ID, name and phone number to [email protected] and our team shall reach out to you.
How can I contact you?
You can contact us by emailing [email protected]
How to order?
You can place the order directly on the website. https://artgalore.in/
How do you ensure the quality of Moon Lamp?
Each and every lamp takes around 26 hours to 3D print, and it is done so in one single piece. 3D printing technology that is printed layer by layer which restores the real appearance of the moon
Cash On Delivery (COD) applicable?
Yes, we have Cash on Delivery for our customers, After placing the order you'll receive an order confirmation call, press 1 to confirm your order.
We recommend only place an order if you need one to avoid the hassle.
We do not take COD orders for personalized items, please only make a Prepaid order for a customized items else your order will be canceled automatically.
How long does delivery 🚚 take?
Customized Products: Please check the specific product description page for details
Non-customized Products: 4-7 Days
Delivery Time After Shipping (Dispatch from our warehouse):
Metro Cities: 3-4 Working Days
Non-Metro Cities: 4-7 Days
I've entered the wrong shipping address, can I change it?
Please immediately get in touch with us through chat or mail us at [email protected]
Address can't be changed once the order is shipped or after 24 hours of making the order whichever is earlier.
What if I want to change the photo and text for an existing order?
Please mail us at [email protected] within 2 hours of the order placed, since all the orders are processed on the same day, any modifications after two hours can't be done and you will receive the order with previous details.
Does the Moon Lamp come with a stand?
Yes, it comes with a wooden stand.
Is Moon Lamp safe for children?
Yes, kids love it!
Is Moon lamp safe?
Safe and environmentally friendly: PLA material extracted from corn stalks, hard and smooth, non-toxic, odorless, environmentally friendly
Yes. This moon lamp is 100% safe and has been RoHS and CE certified to prove it. You can also browse our various reviews from previous customers to see its positive feedback below.
Does the moon lampwork while recharging?
Yes, Long using time: 240mAh built-in battery, after the full charge, the lamp can be used for 4 - 5 hours, a full charge takes about 1 - 2 hours.
What to do if I still have not received my order?
Please get in touch with us through chat or mail us at [email protected]
What if I need to return something?
RETURN AND REPLACEMENT POLICY
All sales are final and products are non-returnable. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colors or sound quality.
We offer a free replacement in case the product has any manufacturing defects or damage. Please report the issue to us with images and video proof of defect and mention your order ID. We will provide a replacement at no extra cost, provided the reasons are genuine and proved after investigation.
Please ensure the product is unused, in the same condition as received, in the original packaging, and includes all items shipped in our package. The item needs to have a receipt or proof of purchase.
The original item will be arranged to be sent back to us. Upon receipt, the original item shall be inspected for damage and defect, and replacement shall be issued post-inspection by us. In a case where no defect is found, to and fro courier charges shall be liable to be paid by the customer for sending a replacement.
What if I need to cancel?
If you wish to cancel your order, please email us with your name and order ID at [email protected] within 6-8 hours of the purchase. If the order has been dispatched from our end, it cannot be canceled.
What is the return policy?
Art Galore will only issue a refund if we are unable to issue a replacement for your product. Once we receive the product, we will inspect it for product quality control including all original packaging and product items including accessories. If approved, we will initiate a refund to your card or original method of payment or any other method by mutual understanding with the customer.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Note: Some of the functionalities may vary from listed above in some variants of Moon Lamp, if you have any query reach out to us through email on [email protected]